Return Policy

IQ Builder Supply goes above and beyond to ensure 100% customer satisfaction. We are confident that our efforts will result in your approval and contentment upon receiving your shipment of high quality iron doors, windows, hardware and accessories.

Our company is committed to doing everything we can from production to shipping in order to keep our loyal customers satisfied with their purchase. For the rare occasions that you’re not fully satisfied upon receiving your order, please review the following policies and procedures regarding returns:

Within thirty days of the date products are delivered and prior to installation or an attempt to install, your purchase can be returned to IQ Builder Supply for a refund. Please note that a 25% restocking fee will be charged for the return, and IQ Builder Supply has the right to charge for any damages that may have occurred to the product(s). The product must be packed in its original packaging material. If packaging material is unusable, please contact our Customer Service department prior to return. Delivery fees are not refundable.

If you have any questions regarding your product before or after shipment, contact an IQ Builder Supply representative and we will be happy to answer any questions or concerns that may arise.

Details

In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number.

To request an RMA number online send us an email

Place the original product into its original packaging

Please do not place stickers or shipping labels on the original package.

The RMA number must be clearly written on package.

We recommend you ship via insured common carrier service with a tracking number.

Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.

Please allow up to 2 to 3 weeks for your refund or exchange to process for stock products

Terms

A 25% restocking fee will be charged for all Product(s) that are returned/exchanged

Delivery fees are not refundable

All returned Product(s) must be in their original condition

Returns or exchanges must be received by us within 30 days of the date products are delivered

Product(s) need to be returned or exchanged in the original factory box(es) or container(s), with all packing materials and instructions.

When Product(s) are sent back for return or exchange, The Purchaser(s) will be responsible for the cost of return shipping and assume liability for any damage incurred during the return transit.

Product(s) must be shipped back to us for exchange before we ship out new merchandise (No cross shipping).

We reserve the right to refuse service or cancel orders placed on this site by issuing a refund at anytime

Refunds will be issued by the same method of payment used for the original purchase.